Bots & Bites
FAQ
Got stuck? Try to find a solution here.
Initial Investment:
The upfront cost of purchasing vending machines and stocking them with products can be a significant barrier for many buyers.
The upfront cost of purchasing vending machines and stocking them with products can be a significant barrier for many buyers.
There is always an upfront investment for any cash flowing asset worth acquiring, and buying a vending machine / business in a box is no different. Acquiring a Bots & Bites solution is very different from purchasing a stand alone vending machine and stock and hoping for the best.
We offer a comprehensive, turnkey business solution, including pre-selected site options thoroughly analyzed for demographic appeal and revenue potential. Our products and branding are pre-developed, complemented by a sophisticated remote cloud management system and a dedicated support staff. This ensures you receive the best possible return on your investment.
Who is Bots & Bites?
Bots & Bites is an innovative American robotics company specializing in automated robot machines. Established in 2021 and headquartered in New York City, the company blends advanced engineering with creative design to serve a wide range of industries, focusing on enhancing entertainment and operational efficiency.
Where are Bots & Bites manufacturing and operations based?
Bots & Bites main headquarters are located in New York City. The company also operates a dedicated design and development office in Poland. Our own manufacturing facilities are strategically situated in Guangzhou, China, to maintain cost-effectiveness. Additionally, we own and operate warehouses and workshops in Pottstown, Pennsylvania, which support our efficient production and distribution processes.
What technical support options does Bots & Bites offer?
Bots & Bites provides comprehensive technical support, Our support options include:
- Chat Bot: Available 24/7, our chat bot can answer questions, process requests, and provide helpful videos.
- Future Enhancements: We are planning to launch a version equipped with advanced artificial intelligence by the end of 2025, which will further improve interaction quality and service efficiency.
- Support Chat: Customers can use the app to discuss any issues and receive real-time assistance from a team of technicians available around the clock.
- Scheduled Calls: Customers can arrange for a phone or video call with one of our technicians for direct support.
- Remote Assistance: For many issues, we can remotely connect to your machine’s computer system to diagnose and resolve problems.
- Technical support is currently available in English, French and Spanish.
Why should I choose machines built to American standards?
Our machines are engineered to American standards for quality, performance, and reliability, ensuring consistent operation and long-term durability. They’re built with strict adherence to safety and compliance benchmarks that meet U.S. expectations. While imported machines might appear more affordable upfront, they often lead to higher costs over time through maintenance issues, downtime, and limited after-sales support.
What areas do you serve?
We proudly serve operators across the US, Canada, UK and UAE. Contact us to verify availability in your specific area.
How long does shipping take?
At Bots and Bites, we strive to ensure a smooth and timely delivery experience for every customer. Shipping typically takes 4 to 6 weeks, depending on product availability and destination. We offer international shipping up to port and door-to-door delivery within the United States, Canada and UK for added convenience. To receive an accurate delivery estimate for your order, please contact our team. Once your purchase is confirmed, we’ll provide regular updates on your shipment status until it reaches its destination.
What consulting services does Bots & Bites offer?
At Bots and Bites, we offer comprehensive consulting services designed to support entrepreneurs and businesses in launching and expanding their automated ventures. Our expert consulting team assists clients in selecting the most suitable machines for their specific goals, provides strategic guidance on business setup and growth, and offers valuable insights into market positioning. Leveraging our strong partnerships and connections with major shopping centers across the United States, we also help clients identify and secure high-traffic, premium locations for optimal business performance.
What customization options are available for Bots & Bites machines?
At Bots and Bites, we provide a wide range of customization options to meet the unique needs of each client. Our machines can be fully tailored — from language programming and interface settings to custom branding, including logos and personalized sticker designs. For clients seeking larger-scale modifications or bespoke machine designs, we offer advanced customization solutions, subject to minimum order quantities or additional costs. To explore specific customization possibilities and receive detailed guidance, please contact our team for a personalized consultation.
Can I use any materials in Bots & Bites machines?
Bots and Bites machines are engineered for precision and reliability, designed to deliver the best results when used with our premium, high-quality materials. To maintain optimal performance, ensure product consistency, and extend the lifespan of your equipment, we recommend using only our proprietary materials developed specifically for each machine. Using approved materials helps guarantee smooth operation and long-term durability, protecting your investment and keeping your business running efficiently.
Why should customers choose Bots & Bites machines over Chinese alternatives?
At Bots and Bites, we are committed to delivering superior robotic solutions that set the benchmark for quality, performance, and reliability. Our machines are designed with advanced technology, precision engineering, and durable materials that ensure long-term operational excellence. Unlike many Chinese manufacturers focused primarily on cost reduction, Bots and Bites emphasizes innovation, design integrity, and robust functionality. Each of our systems incorporates high-performance computing, intelligent sensors, and patented designs supported by sophisticated control software for seamless operation. We take pride in offering dependable English-speaking technical support, comprehensive warranties, and readily available spare parts — ensuring consistent service and minimal downtime. With a continuously expanding product portfolio and a focus on technological advancement, Bots and Bites provides a complete, high-quality solution that supports the growth and success of our clients worldwide
Generate a Passive Income Stream From Our ‘Done For You’ Vending Solutions
Book a Free Consultation & We’ll Source Your Initial Site Short List For Free!